FAQ

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We can print virtually any logo file (JPG, PNG, PDF,AI) onto your recycle tote bag! We prioritize high-resolution files for optimal clarity, but our team can assist with minor adjustments if needed

Absolutely! You can upload additional artwork, text, or photos alongside your logo to create a truly unique and personalized tote bag. Let your creativity shine!

We offer a variety of convenient delivery options to ensure your bag arrives safe and sound. We will use Lorry delivery, Lalamove, or GDEX to deliver it to you based on your timeframe and location.

Our precision printing process uses inks that are both vibrant and long-lasting. They withstand regular use and washing without fading or cracking. We use eco-friendly inks as well, so you can feel good about your eco-conscious choice.

There is a small fee associated with the sample, which covers the cost of production and shipping. However, this fee will be offset against your total order value if you decide to place a purchase order for the same tote bag later. To request your paid sample, contact our customer service team via email or WhatsApp.

You can place your order for your personalized tote bag through either email or WhatsApp. Just send us your desired design files, and any additional details you have in mind, and we’ll take it from there! Our email address is sales@shoptotebag.com and our WhatsApp number is  60169811332 . Looking forward to creating your unique tote!

The shipping cost for your order is calculated based on its weight and destination.We will advise you of the shipping cost before you finalize your purchase.

  • For ready-made tote bags,with standard designs typically take 15 business days to complete. This includes printing your design and getting your bag ready for shipping.
  • If you desire a 100% custom bag with your own size and requirements, the lead time will be 4-5 weeks due to the additional design and production time involved.

A 50% deposit is required upon order confirmation, with the remaining balance before delivery.

Unfortunately, once a tote bag has been printed with your chosen design, returns are not accepted. This is because each bag is custom-made to your specifications and cannot be resold to another customer.

Please carefully review your order confirmation, including the chosen color, size, and design details, before confirming your purchase. We will confirm these details with you before printing to ensure there are no mistakes.

Email address:  sales@shoptotebag.com
WhatsApp number: 60169811332

  • Email
    sales@shoptotebag.com
  • Phone
  • Address
    Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, Kuala Lumpur